OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
138 ratings and 116 comments received in the last 90 days.
06 April 2026
Extremely good buying experience. Knowledgeable, helpful and caring team, excellent advice and support all the way through. Third Mini acquired at Hedin (was SJ) over past 8 years, consistent standards. New showroom very nice and most welcoming.
04 April 2026
We have always loved the "Mini" brand and my first vehicle was a Mini van back in 1983 and now the brand has gone to new heights. The car is one thing BUT the people who steered us through taking our order Ian & Ben were the DIFFERENCE and very good.
03 April 2026
Excellent service, clear communication, great company to deal with
03 April 2026
It was easy
01 April 2026
Ian made the process very easy and always replied to me in a quick and timely manner which I really appreciated. He also explained everything in a clear and easy way to understand.
01 April 2026
I was very nervous of taking in a lease and a new car my first experience at my age to , but everyone from start to finish were lovely kind and profesional
31 March 2026
The right score to give
31 March 2026
I was very well looked after through the sale process and the car is everything I wanted - I love it!
31 March 2026
Just one thing ! no flowers on the back seat ! The staff especially Nikki Middleditch were first rate.
04 April 2026
I was kept informed and consulted on problem with the mot machine my car was in garage awaiting repair of said machine, the manager of the service team was very informative and helpful
01 April 2026
Paul as usual looked after me from the start
31 March 2026
Very pleased with the service I was given. They said a time frame and it was done within the time so very pleased.
29 March 2026
Totally satisfied but quite a long wait with no updates as to how long we had left to wait Very friendly and helpful lady who dealt with are claim
28 March 2026
Good service
24 March 2026
Nicely greeted and welcomed. Explained how long the service would be and informed me once ready for collection.
23 March 2026
Very efficient service
21 March 2026
The staff in the service centre at Bexley were very helpful when our car had to go into the garage twice quite recently
21 March 2026
Asked about a rattle at the rear of the car which still persists, doesn't appear to have been addressed.
20 March 2026
Easy process, quick service.
07 April 2026
Ian Elmore at Mini in Sidcup is brilliant. From the beginning of our enquires to the day we collected the car he has been a delight to partner throughout this process.